Privacy Policy

INTRODUCTION

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vnav.co.za.

VNAV Leather is committed to protecting and respecting your privacy. This policy, together with our website terms and other related documents, explains how we collect and process your personal information.

If you do not agree with this policy, please do not provide personal information to us. Your provision of information is voluntary, but certain services may not be available without required details.

By submitting your information to us, you consent to our processing and transfer of your information in accordance with this policy. We take reasonable steps to ensure your information is treated securely.

WHO WE ARE

You know us as VNAV Leather. Protecting your information is important to us and we treat personal information as confidential.

We only share personal information where legally required, where necessary to perform our agreement with you, or where you have consented.

Our head office is in Ceres, South Africa.

HOW WE COLLECT YOUR INFORMATION

As you interact with us, you may provide information directly. We collect information when you place orders, register or use our website, interact on social media, complete forms, surveys or assessments, apply for employment, or contact us by phone, email or other channels.

INFORMATION WE MAY COLLECT

We may collect details such as your name, business or trading details, address, contact details, payment and banking details, employment and qualification information, order and transaction records, correspondence, website usage data and cookies, and CCTV imagery when visiting our premises.

In specific circumstances, such as job applications, we may receive special personal information where provided by you.

WHERE WE STORE YOUR INFORMATION

We maintain physical, electronic and procedural safeguards to help prevent unauthorized access and improper use of personal information.

Information may be stored in locked physical storage, secure servers, and trusted third-party systems required to process payments and business operations.

Our website uses SSL to protect authentication and private communications.

You are responsible for keeping your account credentials and passwords confidential.

No internet transmission can be guaranteed absolutely secure, but we use strict procedures and security features to reduce risk.

We retain information only as long as needed for the purpose collected, legal obligations, and legitimate business interests.

HOW WE USE YOUR INFORMATION

We use your information to communicate with you, process orders and payments, provide quotations and invoices, deliver products, arrange shipping, issue refunds, and support your customer account.

We also use information to detect fraud risk, comply with legal and regulatory obligations, respond to support queries, improve website performance, and perform analytics and market research.

Where you opt in, we may send newsletters or promotional communication. You can unsubscribe at any time.

We may receive non-identifiable technical data such as IP address, device and browser information, website activity and search terms to improve our online services.

We do not knowingly collect personal information of children without consent of a parent or guardian.

DISCLOSURE OR TRANSFER OF YOUR INFORMATION

We generally do not disclose personal information to third parties unless necessary for service delivery, legal compliance, fraud prevention, or to enforce our contractual rights.

Where we share information with service providers or professional advisers, we use written agreements and strict procedures to protect your information.

We may use Google Analytics and similar tools to understand website traffic and performance. You can opt out using available browser tools.

YOUR RIGHTS

You may request access to information we hold about you, request corrections, opt out of marketing communications, or request deletion where permitted by law.

For security, we may verify your identity before completing requests. We respond as required by applicable law as soon as reasonably practicable.

Some residual backup copies may remain for technical reasons, but they continue to be protected under this policy.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We apply reasonable technical and organizational measures to safeguard personal information and to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Where external service providers are engaged, we require confidentiality and appropriate protections aligned with this policy.

Our website may link to third-party websites. We are not responsible for their privacy or security practices and recommend reviewing their policies.

WHEN WE DISCLOSE PERSONAL INFORMATION WITHOUT CONSENT

We may disclose personal information without consent where required by law, by court order, in the public interest, or where necessary to protect our rights.

While we apply strong safeguards, no system is perfect. In the event of a reportable privacy breach, we will notify affected parties unless prohibited by law.

COOKIES

We may use cookies and similar technologies to improve website functionality, measure usage, and enhance your experience.

Cookies do not independently collect personal identity data and can usually be managed in browser settings, though disabling them may affect website functionality.

MARKETING COMMUNICATIONS

Where you have agreed, we may send marketing by email, phone or text about our products and services. You can opt out at any time by contacting us.

GDPR

The principles in this policy are also intended to align with the EU General Data Protection Regulation where applicable.

CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page at /pages/privacy.

CONTACT

For questions about this policy, to review or update your information, to object to processing, or to opt out of marketing, contact our Information Officer at [email protected].

DETAILS OF AUTHORITIES

If you believe your concerns have not been addressed satisfactorily, you can contact the Information Regulator at [email protected].

Version: 1.0 of 1 July 2021.